LET US BE YOUR PROCESS THERAPIST
Tell Us Your Pain &
We’ll Show You How Technology Can Take it Away
High Quality and Fully Customized Solutions
Bespoke Technology Services delivers cost savings, better efficiency and improves the overall profitability of your organization using proven business process therapy techniques. Almost every business could benefit from streamlining processes in order to reduce waste and rework, identify cost-saving alternatives, reduce lead times and automate commonly repeated activities.
Our Process Diagnosis begins by learning everything we can about your business. That is where the therapy starts. We want to hear what you believe are your biggest pains. We will listen intently and empathize. Then we will conduct extensive background research, identify pain points and analyze the effectiveness of the current processes.
Once this is mapped out, we can design a Process Intervention for your business. The plan will be laid out in stages to manage risk and to ensure maximum effectiveness through the change. This methodology allows for better budgeting while providing the time to build trust with your organization at every stage. We guide you through the intervention and ensure that you and your staff are comfortable and the changes are working.
We are committed to your success and each of our Interventions comes with an ROI guarantee that ensures you see results or we don’t get paid. We stand by our solutions long after the intervention to ensure everything goes the way it should and you realize the full benefits that were promised. We also help you identify new opportunities and guide you through adapting to changes in your business driven by outside forces. We are not an IT company and we are not consultants. We are your Process Therapists and we are with you for the long run!
Our solutions provide long term benefits such as:
Better margins and profits
Lower overall business risk
Higher quality product and service delivery
Faster time to market
Efficient use of your valuable resources
Executing process changes sounds overwhelming and costly, yet if businesses don’t continue to adapt and improve they will fall behind their competitors. In business, complacency is death. Many businesses today, both large and small, are actively trying to improve their business and reduce costs using any tool or resource available to them. Our experience has shown us many of the following issues which hurt the productivity and profitability of companies:
Staff doing the same activities or tasks which could be automated
Processes being stopped at any stage due to human or machine error or lack of information
Low visibility causing management to have an unclear view of performance
Integration problems between multiple pieces of technology or departments
Under-using the tools and technologies you already own
As our service offering is so broad and diverse, we simply cannot list it all in point form. The overarching platform is to create a business which is functioning at an optimal level with maximum potential.
Some activities include:
Compliance & Transparency
IT Strategy Development
Problem: A low-volume, high-mix manufacturer has trouble getting products shipped on time due to a long and unpredictable engineering process and a general lack of standardization and communication between sales, engineering, operations and finance.
Solution: Implementing standardized processes, integrating their sales, engineering and ERP systems and moving to a digital order dispatch process.
Results: Significant improvement in lead times, product quality, costs and on-time delivery. This company has experienced significant sales and profit growth and is currently expanding into large new markets as a result.
Problem: A property maintenance service has experienced growth in both winter and summer services but has been unable to sustain service quality and customer satisfaction during busy times. Mistakes erode margins and capturing more business becomes extremely difficult if not impossible.
Solution: Implementing standardized processes and services, developing a mobile service and digital dispatch management system and a simple status and communications platform.
Results: Customers are delighted to be kept in the loop about the status of their properties and management can monitor the quality of the services being delivered. Process bottlenecks have been eliminated increasing capacity, revenue and profits.
Problem: A warehousing company has manual paper-based processes which slows things down, duplicates work and causes mistakes. Billing is arduous and involves reconciling adhoc records against a wide variety of pricing arrangements for customers. Mistakes and rework are common and the business frequently has to turn down business to make sure the don’t get overwhelmed.
Solution: Deploy automated warehouse management solution including digital order intake, pricing control, mobile-based order dispatch using forklift-mounted and handheld devices. Standardize and map out the layout of the warehouse.
Results: The warehouse is organized, orders are dispatched quickly and efficiently, billing is automated and staff are focused on satisfying customers and growing the business. Increased capacity, revenue, profits, and customer and employee satisfaction.
Bespoke Technology Services Inc. has a team of exceptional and results-driven leaders who love to work with our growing clientele. Our team is eager to learn, open to new ideas and technologies and adaptable to the fast-changing and increasingly complex business environment.
Devin has been helping companies transform and scale their operations for over 25 years. His diverse experience in management and technology has led to a passion for helping manufacturers scale to new markets and product lines.
In 2013, Jed started in Manufacturing Industry as a Cadet Engineer. His robust skillset is a result of years working in the Manufacturing Industry and his enthusiasm for technology as well as love of computers. Today, Jed has been using his experience and passion to help organizations in the Manufacturing Industry with their IT challenges – Implementing and supporting technology solutions to enable their business growth.
Terry is a Business Analyst with extensive experience in the Agriculture, Contact Centre, and ISP industries. She has spent more than three decades in process streamlining and automation, data integration, analytics, and reporting, transforming manual, fractured, and sporadic data into solutions customers need to get ahead.
Ginette began her career in the railroad industry in a range of service and financial administration positions. Her incredible work ethic, organization skills and passion for communication is integral to the success of her clients.
Mike has been tinkering and building electronics his whole life. Drawing upon his experience as an instrumentation technician and his natural curiosity, Mike creates unique solutions for shop floor data collection, machine interfaces and the implementation of IOT technology.
We work with a network of professionals with expertise in:
- Engineering and Design Software
- Systems Administration
- Process Optimization
- Systems Infrastructure
- Cloud and IOT Technologies
We are proudly vendor independent and can support and improve on any existing or legacy systems and infrastructure.